Arrakis DL-TRAIN Onsite Training Service

What This Arrakis DL-TRAIN Onsite Training Service Actually Is This is Arrakis's onsite training service, where a member of their staff travels directly to your station to provide hands-on training for your automation system, offered for APEX, Digilink-HD, and Digilink-Xtreme software. Rather than relying on phone support or making the trip to Arrakis's Colorado facility yourself, this service brings the training directly to your studio, letting your entire staff learn the system together in the environment they'll actually be using it every day. This is a 3-day minimum commitment, priced per day, with travel, hotel, and food expenses for the trainer covered separately by the station requesting the visit. Why Onsite Training Offers Something Phone and Factory Training Can't While Arrakis includes free phone training and free factory training with most of its automation software purchases, onsite training solves a different problem, getting your entire staff trained together, in your actual studio, on your actual equipment, without anyone needing to travel or coordinate schedules around a single classroom session. This matters especially for stations with larger staffs, multiple studios under one roof, or configurations that are complex enough that troubleshooting over the phone or learning at a generic factory setup doesn't fully translate to your specific installation. Having a trainer physically present means questions specific to your exact hardware, wiring, and configuration can be answered and demonstrated on the spot, rather than being described secondhand over a phone call or a remote screen-sharing session. Why the 3-Day Minimum Makes Sense for This Kind of Training Given that a trainer is traveling to your specific location, Arrakis structures this as a 3-day minimum engagement, giving enough time to properly cover live on-air operation, automation scheduling, voice tracking, and any additional software like DHD-Tools your station is running, rather than trying to compress everything into a single rushed day. This length also allows time for your staff to actually practice what they're learning with the trainer present to answer questions as they come up, rather than trying to absorb everything in one sitting and hoping it sticks. For stations bringing on new automation software for the first time, or significantly overhauling an existing setup, this kind of extended, in-person training session tends to get staff comfortable and confident considerably faster than shorter remote sessions alone. What You're Responsible for Covering as the Host Station Beyond the daily training rate itself, your station is responsible for covering the trainer's travel, hotel, and food expenses for the duration of the visit, since this service involves an Arrakis staff member traveling to and staying near your physical location. This is a fairly standard arrangement for onsite professional training services generally, and it's worth budgeting for those additional costs on top of the training days themselves when planning for this service. Coordinating travel logistics, confirming dates, and making sure your studio and staff schedules align with the trainer's visit are all part of what goes into properly organizing this kind of engagement. How Onsite Training Complements Free Support Options This service isn't meant to replace the free phone and factory training options already included with most Arrakis automation software purchases, it's meant for situations where those options genuinely aren't enough. Stations bringing on a large number of staff members at once, dealing with a particularly complex multi-studio installation, or wanting deep, hands-on training tailored specifically to their exact setup are the kinds of situations where the extra cost of onsite training tends to pay off. For simpler setups or smaller staffs, the free phone and factory training options built into most Arrakis software purchases are often perfectly sufficient on their own. Who Should Be Booking Onsite Training for Their Station This service is a strong fit for stations with larger staffs who need everyone trained consistently and simultaneously, or for facilities with complex, multi-studio automation setups where remote or factory-based training doesn't fully address station-specific configuration questions. It's also worth considering for stations transitioning from an older, unfamiliar automation platform, where getting comfortable with an entirely new system benefits from having someone physically present to walk through real-world scenarios as they come up. For smaller stations or simpler installations, the free phone and factory training already included with most Arrakis purchases will likely cover what you need without the added expense of an onsite visit.